Ryobi Tools

I bought a Ryobi lawnmower from Home Depot and it caught fire and blew up. I need this to be resolved as soon as possible. All youve done is give me the runaround.

They have no repair network for repairing gas engines. I bought a leaf blower and started pouring gas all over the place.

Tried to return it to home depot but 2 yrs old but I did buy replacement extended warranty but they are trying to make me drive 1 hr each way 4 times to drop off and pick up.

It will cost me more than it is worth, and what if this shop is as incompetent as the customer service dept, I could end up having to back and forth how many more times.

I bought it at Home depot and just want to get another one at home depot, the extended warranty says replacement not repair. Company has gone downhill bad lately.

If having similar problems contact me I may be starting a class action lawsuit for failure to comply with their own replacement policy.

It will make a nice story in the news for Home Depot and Ryobi.

I bought a 40V HP Push Lawn Mower and Charger operated Ryobi mower (in addition to many other tool)s In fact, the Ryobi salesperson happened to be at the Watchung NJ Home Depot on April 11, 2022 and helped me pick out all my equipment. Following my purchase he asked to take a picture of me holding all the equipment bc I went all in on Ryobi.

RECEIPT ATTACHED

Within a few uses of the mower, the battery became stuck, thus rendering it useless. More importantly it also made all my other tools, which also need that battery, useless. When I took it to home depot for repair I was told I would have to pay for it to be fixed even though I just bought it. I was also told there would be a wait time of a couple of weeks.

I asked if I could borrow a battery in the meantime bc the one I had is stuck in the mower, but was told there is no such program and would have to buy a new one in order to use the other Ryobi tools I bought. Call me crazy but I bought the extra battery vs putting money into the home depot repair and used the other battery port to power the mower. Yes, it was frustrating, but at least I didnt have to wait three weeks to begin to maintain my lawn, which frankly affects me in a personal way, and especially considering the preparation that went into getting ready to do work in the first place.

At the end of the season in November 2022 (pic attached) I took the mower to Home Depot and paid for it to be serviced bc I was only able to use the mower half the time I wanted to and needed the extra battery. I paid for it, they fixed it in about a week and I stored it for winter.

Fast forward to Sunday May 1 2023 and I am ready to begin my spring cleaning.

First attempt to mow the lawn and the battery is stuck in the mower AGAIN! FIrst try!!!

Call Ryobi AGAIN and am told Home Depot is no longer their service center and that I need to drive 45 minutes to the Lawn Mower Shop Inc, 237 W Union Ave, Bound Brook, NJ 08805. I drive 45 minutes on a Saturday AT 12PM only to find the shop is closed "due to a personal engagement" (PIC ATTACHED). The only way to know this is to show up bc they didnt mention on their voicemail or website.

Mind you this is the first Saturday in May, and the ONE place I can take my Ryobi mower is closed for a personal engagement. Ok, frustrated but willing to come back Sunday. Drive 45 minutes again as they are supposed to open at 10am. Employee does not open the store until 1023.

I am texting them letting them know people are waiting but get no response (Picture attached). Clearly my issue is so routine that the employees tells me without looking at the mower to put it behind the 50 other Ryobi mowers that are in the queue to be worked on and to call her in 3 weeks!!!

I cant do this again and be out of my mower and the battery for the first three weeks of the season.

So, lets sum this up. I go all in on Ryobi. Within three mows the battery gets stuck in the mower.

I buy a battery, go a whole season without one battery that is stuck in my mower and can only mow half the time, I then pay to get battery removed only for it to get stuck again on first use the following spring, drive 45 minutes to the place Ryobi tells me will be open on Saturday May 6 (the first weekend of May) only to find store closed, so I drive back next day to find store doesn't open on time and there are so many broken Ryobi mowers ahead of me that I cant get my battery or my lawn mower for three more weeks!!!

I only wish I took a picture of the queue of Ryobi Mowers waiting to be serviced.

Like dead equipment in a junkyard all piled up.

I have called and asked Ryobi for help multiple times and have never gotten anythign but a finger pointing me in another direction.

This is my sad story. Dont be like me and buy Ryobi.

The push mower ran upon my foot and cut two and a half of my toes off. Couldn't find them so they could be attached at first.

Come to find out they were found in the bag part of mower. Unfortunately too late to have them replaced on my foot. They had maggots on them when found. I can't walk as I'm in so much pain and can't keep my balance.

Don't you dare laugh as this is not funny at all.

Also it ruined one of my shoes but still have the other one so my wife might take them to Walmart and exchange them. The blood was tremendous and my son fed my two toes to his dog and is still chewing on my big toe.

Whoever constructed your website did an unacceptable job! Difficult to maneuver.

Registering my tool was impossible. After I entered my data the site had no button to push that showed that the data had been correctly entered. One other area of the site asked for name, address and country. I filled in the info and when I got to the country box I was given 3 choicesUS, MX AND ONE OTHER CHOICE.

I SELECTED US which generated invalid address response. This resulted in a DEAD END with no way to enter a correct response.

VERY BAD WEBSITE which is so bad that it is not useable.

NEEDS TO BE FIXEDNOW!

Please let me know when you have repaired this site. I have another tool that I want to register.

Bought a cultivator a few years ago and it had a 5 year manufacturer's warranty on it. Seemed like a good price and it worked at first.

Then the switch stopped working. The switch box is sold pre-assembled with the unit. I called to see if I could get a replacement for the switch box and was told that I could only buy individual parts inside the switchbox. Also was told that I voided any warranty by opening the switchbox to see if I could fix it myself.

Darius D.

and his manager Michael C. made sure I didn't receive any support for my Ryobi product. Did not try to help with my problem at all.

Just wanted to make sure Ryobi could void my warranty. NEVER RYOBI AGAIN.